Hoteza AI Concierge Chatbot

Hoteza AI Concierge Chatbot

24/7 Guest Support. Powered by AI.

Instant, intelligent guest communication is fully integrated with the Hoteza ecosystem.

AI Concierge

AI Concierge That Speaks Every Guest’s Language

Today’s guests expect fast, personalized service in their language and terms.

AI Concierge Chatbot transforms guest communication by automating routine inquiries across all channels, reducing front desk workload, and enhancing satisfaction, all while staying perfectly on-brand.

One Platform. All Touchpoints.

Integrated with all Hoteza products for a seamless guest experience across every touchpoint, from in-room IPTV to mobile app and WhatsApp.

Hoteza Phone

Core Features

Multilingual, omnichannel, always learning. Your AI concierge handles it all — instantly, flawlessly, 24/7.

Supports 20+ Languages

Supports 20+ Languages

Communicate with international guests in their native language, without delays or translation errors.

Trained on Your Hotel Content

Trained on Your Hotel Content

It syncs with your Hoteza admin panel, so there is no need to manually configure FAQs. The bot learns from your existing information.

Maintains Tone of Voice

Maintains Tone of Voice

Responds with the mood and style that reflects your brand, from casual to luxury.

Easy Real-Time Updates

Easy Real-Time Updates

Add new questions and answers via a simple interface, and train the bot on real guest conversations.

Omnichannel Experience

Omnichannel Experience

It works on WhatsApp, in-app chat, web, IPTV, and other Hoteza channels, so guests get consistent support everywhere.

24/7 Automation

24/7 Automation

Handles 85%+ of typical front desk queries instantly, freeing your team for high-value interactions.

Best Match: Guest App + AI Concierge

Post check-in, guests can use a personalized QR code to access the guest experience app for room entry, service requests, and activity bookings—while hotels benefit from real-time data and stronger guest engagement.

Sie sind in bester Gesellschaft

Mehr als 1000 Hotels weltweit nutzen Hoteza Guest Journey Lösungen.

Bring AI to Your Front Desk

Upgrade guest service with intelligent automation that never sleeps. Multilingual, omnichannel, and ready to go.

Book a Demo