Hoteza AI Concierge Chatbot
24/7 Guest Support. Powered by AI.
Instant, intelligent guest communication is fully integrated with the Hoteza ecosystem.
AI Concierge
AI Concierge That Speaks Every Guest’s Language
Today’s guests expect fast, personalized service in their language and terms.
AI Concierge Chatbot transforms guest communication by automating routine inquiries across all channels, reducing front desk workload, and enhancing satisfaction, all while staying perfectly on-brand.
One Platform. All Touchpoints.
Integrated with all Hoteza products for a seamless guest experience across every touchpoint, from in-room IPTV to mobile app and WhatsApp.
Core Features
Multilingual, omnichannel, always learning. Your AI concierge handles it all — instantly, flawlessly, 24/7.
Supports 20+ Languages
Communicate with international guests in their native language, without delays or translation errors.
Trained on Your Hotel Content
It syncs with your Hoteza admin panel, so there is no need to manually configure FAQs. The bot learns from your existing information.
Maintains Tone of Voice
Responds with the mood and style that reflects your brand, from casual to luxury.
Easy Real-Time Updates
Add new questions and answers via a simple interface, and train the bot on real guest conversations.
Omnichannel Experience
It works on WhatsApp, in-app chat, web, IPTV, and other Hoteza channels, so guests get consistent support everywhere.
24/7 Automation
Handles 85%+ of typical front desk queries instantly, freeing your team for high-value interactions.
Best Match: Guest App + AI Concierge
Post check-in, guests can use a personalized QR code to access the guest experience app for room entry, service requests, and activity bookings—while hotels benefit from real-time data and stronger guest engagement.
Está en buena compañía
Más de 1000 hoteles en todo el mundo utilizan las soluciones Hoteza Guest Journey.
