One Platform for Every Guest Touchpoint

From pre-arrival to post-stay, Hoteza connects every step of the guest journey into one seamless platform, helping hotels grow revenue, improve satisfaction, and reduce manual work.

You’re in Good Company

More than 1000 hotels all over the globe use Hoteza Guest Journey solutions.

The Hoteza Guest Journey

Before, during, and after the stay in one connected experience

Before the stay.

Pre-arrival communication, online check-in, e-sign registration, upgrade and ancillary upsell campaigns, loyalty enrollment.
During the stay

Hoteza TV with personalized content, Guest App and HotPad for in-room control and ordering, AI Concierge for 24/7 multilingual support, Communication Hub for unified messaging across email, SMS, WhatsApp, and chat.
After the stay

Post-stay messaging, review prompts, direct-booking incentives, and loyalty re-engagement that turn one stay into the next.

Proven outcomes

Up to
70%

of guest requests are automated through AI-handled support
Up to
300%

increase in upsells with targeted offers at every touchpoint
Up to
15 minutes

saved per reservation through paperless check-in
Revenue lift
+30%

ancillary revenue at properties combining TV, Guest App, and Communication Hub
GRI improvement
89%→93%

in six months at a 5-star urban hotel
Revenue lift
+24%

pool & beach revenue from a single QR-code ordering flow

Why Hoteza is different

Full-journey coverage on every screen, not just mobile or only TV

Hoteza lives everywhere the guest looks: phone, in-room TV, in-room tablet, public displays, casting, and reception. Same content, same offers, same brand, orchestrated centrally, personalized per guest segment.

KPI-driven, not feature-driven

Every Hoteza module is mapped to a measurable outcome: GOP, RevPAR, GRI, or operational efficiency. Hotels using Hoteza report up to +30% ancillary revenue, +12% RevPAR uplift, GRI scores moving from 89% to 93%. We sell results, not screens.

Native integrations that actually run the hotel

200+ certified integrations across PMS, POS (including direct MICROS routing), GRMS, payment, loyalty, and mobile key. When a guest orders from the sunbed, the order is entered directly into the kitchen's POS; reception is out of the loop. That's where the cost savings live.

Built for chains, flexible for independents

Centralized content management lets multi-property groups push updates, offers, and brand changes across the entire portfolio in minutes, while each property keeps its own identity, language mix, and segmentation logic.