Hoteza's Hotel Check-in App
Online Check-In Solution For Hotels
Our hotel online check-in system removes the stress, allowing you to focus on what truly matters—your guests’ satisfaction.
Streamline Operations, Elevate Experiences
Integrated hotel check-in app solutions designed for seamless guest journeys, enhanced security, and increased revenue.
-
Certified integrations with PMS
All data provided by guests will automatically go into the management system. Integration helps saving time for the guests, and ensures the highest level of service by giving staff more time to focus on guests rather than the check-in process.
-
Effortless ID Verification & Data Accuracy
Ensure security with advanced ID verification. Guests upload their ID, complete OCR processing, and confirm identity with facial recognition, while automated data transfer to the PMS reduces staff effort.
-
Integrated Upselling & Payment Processing
Maximize revenue with upselling during mobile check-in. Guests can add services like transfers or in-room breakfast, while seamless payments handle deposits, recurring charges, and disputes efficiently.
Opportunities and Solutions
Opportunities and Solutions
-
Before stay
Hotels often struggle with front desk inefficiencies and missed opportunities for guest engagement before arrival. Our hotel check-in app streamlines the process and promotes your services directly to guests before they even set foot in the hotel.
-
Guest details
Incomplete guest information often causes delays, errors, and manual rework. Our hotel online check-in system ensures accurate data transfer to your PMS with customizable fields, minimizing errors and boosting efficiency.
-
ID Verification
Verifying guest identities manually exposes hotels to risks like fraud, chargebacks, and security breaches. Our contactless hotel check-in system streamlines ID verification using OCR processing, real-time photo matching, and biometric face recognition—enhancing both security and guest trust.
-
Upsells
Hotels often miss revenue opportunities during booking or check-in. Our mobile check-in software for hotels allows guests to add extras like airport transfers, champagne, or in-room breakfast during online check-in—boosting both revenue and guest satisfaction.
-
Payments
Manual payment processing delays deposits, increases disputes, and risks revenue loss. Integrated with online check-in hotel software, Hoteza Payment Gateway streamlines deposits, enables recurring charges, and reduces manual work—making payments faster, more secure, and dispute-free.
-
Check-out
Extend the seamless experience with easy mobile check-out options. Our hotel mobile check-in solutions ensure guests can settle bills and depart smoothly—improving satisfaction and optimizing front desk operations.
Before stay
Hotels often struggle with front desk inefficiencies and missed opportunities for guest engagement before arrival. Our hotel check-in app streamlines the process and promotes your services directly to guests before they even set foot in the hotel.
Guest details
Incomplete guest information often causes delays, errors, and manual rework. Our hotel online check-in system ensures accurate data transfer to your PMS with customizable fields, minimizing errors and boosting efficiency.
ID Verification
Verifying guest identities manually exposes hotels to risks like fraud, chargebacks, and security breaches. Our contactless hotel check-in system streamlines ID verification using OCR processing, real-time photo matching, and biometric face recognition—enhancing both security and guest trust.
Upsells
Hotels often miss revenue opportunities during booking or check-in. Our mobile check-in software for hotels allows guests to add extras like airport transfers, champagne, or in-room breakfast during online check-in—boosting both revenue and guest satisfaction.
Payments
Manual payment processing delays deposits, increases disputes, and risks revenue loss. Integrated with online check-in hotel software, Hoteza Payment Gateway streamlines deposits, enables recurring charges, and reduces manual work—making payments faster, more secure, and dispute-free.
Check-out
Extend the seamless experience with easy mobile check-out options. Our hotel mobile check-in solutions ensure guests can settle bills and depart smoothly—improving satisfaction and optimizing front desk operations.
Branding and Functionality
Showcase your brand with customized designs. Create unique guest experiences and deliver personalized solutions.
Mobile Check-in + Mobile Keys
Hoteza’s hotel mobile check-in solutions enable seamless guest check-in, identity verification, and mobile key access—all through a smartphone, ensuring a fully contactless hotel experience.
You’re in Good Company
More than 1000 hotels all over the globe use Hoteza Guest Journey solutions.
Frequently Asked Questions
Your Questions, Answered
Can this solution really reduce queues at my reception?
Yes. Guests can complete the check-in process before arrival or from their room using their own smartphones. They upload documents, sign digitally, and even make payments — all without visiting the front desk. That spreads out check-in timing and eliminates bottlenecks at reception.
Does it integrate with my PMS?
Hoteza Check-in supports integration with major PMS providers. That means guest data flows automatically between systems, no manual work required. You can check the list of supported PMS or request a custom integration.
Is it secure and GDPR-compliant?
Yes. All personal data and ID uploads are encrypted, stored securely, and handled in compliance with GDPR regulations. Digital signature capture also meets legal requirements in most jurisdictions.
What devices or platforms do guests need to use it?
Guests don’t need to download an app. The check-in works through a mobile-friendly web link, sent via email, SMS, or integrated into your booking confirmation. It’s device-agnostic — iOS, Android, or desktop.
Can it handle payments and upsells during check-in?
Yes. You can offer payment processing for room charges, city tax, and extras (e.g. breakfast, early check-in). You can also promote room upgrades or add-ons during check-in, turning a routine task into a revenue opportunity.
What if the guest still wants help from reception?
No problem. Hoteza Check-in is designed to complement — not replace — your front desk. Guests can skip the line if they want to, or check in the traditional way. Staff always has full visibility of guest status in the system.
How fast can it be implemented at my hotel?
Implementation typically takes a few weeks, depending on PMS integration and branding needs. The Hoteza team handles onboarding, staff training, and testing before launch.
Does it support different languages for international guests?
Yes. The check-in flow supports 20+ languages, so your guests can complete the process in their native language, improving comfort and reducing errors.
How does it look to the guest? Is it branded like my hotel?
The entire flow is fully branded — logo, colors, tone of voice. The experience feels like a seamless extension of your hotel’s website or app, reinforcing trust and professionalism.
Can I try a demo before I commit?
Yes. You can request a live demo tailored to your property — showing how guests would interact with the system, how staff sees it, and how it integrates with your existing tools.