Hoteza Hotel Guest App
Hotel Guest Experience App
Our hotel guest app delivers all the services and information your guests need during their stay. Accessible anytime, anywhere, with no downloads required.
Elevate Experiences, Boost Revenue
One Hotel Guest App That Covers Every Touchpoint – From Pre-Arrival to Post-Stay.
Revenue Boosting Opportunities
Drive revenue through in-room purchases, upgrades, and seamless bookings for services, spa treatments, and restaurant reservations.
Online Check-In/Check-Out
Simplify the guest journey with contactless online check-in and check-out, ensuring a smooth and hassle-free experience.
In-Room Control
Empower guests with in-room controls, including TV management and GRMS (Guest Room Management System), for a personalized stay.
Location-Based QR Codes
Enable auto-location detection for effortless online orders, payments, and location-specific services, enhancing guest convenience and satisfaction.
Say Goodbye to Key Cards with Mobile Key
Hoteza Mobile Key lets your guests enjoy keyless room entry through our Hotel Guest App. No more worrying about forgetting key cards.
Best Match: Guest App + E-Sign
Post check-in, guests can use a personalized QR code to access the guest experience app for room entry, service requests, and activity bookings—while hotels benefit from real-time data and stronger guest engagement.
Brand Customization
Put your brand front and center. Guest App is fully customizable, offering endless opportunities to showcase your brand and maximize revenue potential.
You’re in Good Company
More than 1000 hotels all over the globe use Hoteza Guest Journey solutions.
Frequently Asked Questions
Your Questions, Answered
How do guests access the app?
Guests simply scan a QR code or receive a smart link via email, SMS, or TV welcome screen. The app opens instantly in their browser — no App Store or login barriers.
Is the app available in multiple languages?
Yes. The app automatically adjusts to the device's language settings, supporting a wide range of languages to accommodate international guests.
Do we need to install anything on guest devices?
No. The app is web-based and works instantly. That means zero friction for guests and no dependency on mobile platforms or app installations.
Can the app be branded for our hotel?
Yes. Your app is fully customized — logo, colors, fonts, voice, and content — so it feels like an extension of your hotel brand, not a third-party product.
Does it integrate with our existing systems?
Yes. The app integrates with your PMS, GRMS, IPTV, POS, and other systems — giving guests real-time access to room controls, services, and billing data.
Can we promote offers or services through the app?
Yes. You can highlight upsells, loyalty programs, spa deals, or F&B offers — all through a fully branded and personalized interface.
How do we manage the content for the Guest App?
All content is managed through the same Hoteza CMS you already use — no need to switch platforms or learn new tools. You can update menus, service descriptions, images, and offers from a single interface.
Can we share content between the Guest App, Hoteza TV, and HotPad?
Yes. You can reuse and synchronize content across the Guest App, in-room TVs, and tablets. This minimizes duplicate work and ensures consistent messaging across all guest touchpoints.
Does the app support real-time messaging with the guest?
Yes. Guests can send messages or requests directly through the app, and your team can respond in real time. Messages can be routed to specific departments like housekeeping, F&B, or front office. You can also enable an AI-powered chatbot to handle common questions instantly — reducing response time and staff workload.
How do I get started with the Hoteza Guest App?
Just contact our team. We’ll walk you through the setup, integrations, and branding process — and show how it fits into your existing workflow.