Hoteza Communication Hub
Turn Guest Messages into Revenue
Seamless communication from booking to checkout is automated, personalized, and profitable.
Core Features
Multilingual, omnichannel, always learning. Your AI concierge handles it all — instantly, flawlessly, 24/7.
Drive More Revenue, Effortlessly
Show the right offers, like in-room dining, restaurants, spa treatments, or late check-out, at the perfect moment to increase revenue automatically.
Boost Engagement with One Hub
From WhatsApp to in-room TV — reach your guests wherever they are.
Automate Guest Communication
Free your front desk from repetitive tasks with smart messaging and digital self-service.
Create Memorable Stays
Send personalized messages that make every guest feel like a VIP.
One Platform. All Touchpoints.
Pre-arrival, in-stay, and post-stay messaging in one fully integrated solution.
Fully Customizable Triggers
Automate the right message at the perfect moment — based on time, guest actions, or key milestones
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Trigger
What causes the Email/ WA messages or Push to be sent:
• Booking confirmed
• Online check-in completed
• Room assigned
• Guest checked in
• Stay duration reached
• Specific service used (spa, dining, etc.)
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Guest Journey Stage
Send Email/ WA messages or Push at any moment of the guest lifecycle:
• Before arrival
• Upon arrival / check-in
• During the stay
• Before departure
• After check-out -
Timing Rules
Control when exactly the Email/ WA messages or Push goes out:
• Specific time of day (e.g., 9:00 AM)
• X hours after a previous action
• On certain dates (e.g., birthday or event)
• Before or after local check-in/out time
Best Match: Communication Hub + TV + Guest App
Post check-in, guests can use a personalized QR code to access the guest experience app for room entry, service requests, and activity bookings—while hotels benefit from real-time data and stronger guest engagement.
You’re in Good Company
More than 1000 hotels all over the globe use Hoteza Guest Journey solutions.
