Hoteza Communication Hub
Turn Guest Messages into Revenue
Seamless communication from booking to checkout is automated, personalized, and profitable.
Automated Communications
Automated Messages (Emailing, WhatsApp messages). 2-way messaging with guests.
Drive More Revenue, Effortlessly
Show the right offers, like in-room dining, restaurants, spa treatments, or late check-out, at the perfect moment to increase revenue automatically.
Boost Engagement with One Hub
From WhatsApp to in-room TV — reach your guests wherever they are.
Automate Guest Communication
Free your front desk from repetitive tasks with smart messaging and digital self-service.
Create Memorable Stays
Send personalized messages that make every guest feel like a VIP.
One Platform. Omni-Channel Communications.
Pre-arrival, in-stay, and post-stay messaging in one fully integrated solution.
Fully Customizable Triggers
Automate the right message at the perfect moment: based on time, guest actions, or key milestones. Omni-channels: Emails, WhatsApp and Push.
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Trigger
What causes the Email and WhatsApp messages or Push to be sent:
• Booking confirmed
• Online check-in completed
• Room assigned
• Guest checked in
• Stay duration reached
• Specific service used (spa, dining, etc.)
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Guest Journey Stage
Send Email and WhatsApp messages or Push at any moment of the guest lifecycle:
• Before arrival
• Upon arrival / check-in
• During the stay
• Before departure
• After check-out -
Timing Rules
Control when exactly the Email and WhatsApp messages or Push goes out:
• Specific time of day (e.g., 9:00 AM)
• X hours before/after a special action
• On certain dates (e.g., birthday or event)
• Before or after local check-in/out time
Best Match: TV + Guest App + HotPad
Post check-in, guests can use a personalized QR code to access the guest experience app for room entry, service requests, and activity bookings—while hotels benefit from real-time data and stronger guest engagement.
You’re in Good Company
More than 1000 hotels all over the globe use Hoteza Guest Journey solutions.
