Hoteza Communication Hub

Turn Guest Messages into Revenue

Seamless communication from booking to checkout is automated, personalized, and profitable.

Automated Communications

Automated Messages (Emailing, WhatsApp messages). 2-way messaging with guests.

Main Features

Drive More Revenue, Effortlessly

Show the right offers, like in-room dining, restaurants, spa treatments, or late check-out, at the perfect moment to increase revenue automatically.

Boost Engagement with One Hub

From WhatsApp to in-room TV — reach your guests wherever they are.

Automate Guest Communication

Free your front desk from repetitive tasks with smart messaging and digital self-service.

Create Memorable Stays

Send personalized messages that make every guest feel like a VIP.

Fully Customizable Triggers

Automate the right message at the perfect moment: based on time, guest actions, or key milestones. Omni-channels: Emails, WhatsApp and Push.

Trigger

What causes the Email and WhatsApp messages or Push to be sent:
• Booking confirmed
• Online check-in completed
• Room assigned
• Guest checked in
• Stay duration reached
• Specific service used (spa, dining, etc.)
Guest Journey Stage

Send Email and WhatsApp messages or Push at any moment of the guest lifecycle:
• Before arrival
• Upon arrival / check-in
• During the stay
• Before departure
• After check-out
Timing Rules

Control when exactly the Email and WhatsApp messages or Push goes out:
• Specific time of day (e.g., 9:00 AM)
• X hours before/after a special action
• On certain dates (e.g., birthday or event)
• Before or after local check-in/out time

Client database segmentation

Birthday Messages

Send a personalized greeting and offer a free drink or discount at the hotel restaurant.

Local Events and Holidays

Notify guests about special events, local festivals, or holiday offers during their stay.

Occasions and Preferences

Trigger honeymoon packages, romantic dinner offers, or kid-friendly activity guides based on booking notes or guest profiles.

Guest Segments and Groups

Target VIPs, loyalty members, corporate travelers, or groups (e.g., wedding parties) with tailored content.

Best Match with AI Сoncierge

Integrating an AI Concierge into all channels of the communication hub automates up to 85% of routine guest requests, streamlining operations and elevating the guest experience.

AI Сoncierge