Hoteza Communication Hub

Hoteza Communication Hub

Turn Guest Messages into Revenue

Seamless communication from booking to checkout is automated, personalized, and profitable.

Automated Communications

Automated Messages (Emailing, WhatsApp messages). 2-way messaging with guests.

Drive More Revenue, Effortlessly

Drive More Revenue, Effortlessly

Show the right offers, like in-room dining, restaurants, spa treatments, or late check-out, at the perfect moment to increase revenue automatically.

Boost Engagement with One Hub

Boost Engagement with One Hub

From WhatsApp to in-room TV — reach your guests wherever they are.

Automate Guest Communication

Automate Guest Communication

Free your front desk from repetitive tasks with smart messaging and digital self-service.

Create Memorable Stays

Create Memorable Stays

Send personalized messages that make every guest feel like a VIP.

One Platform. Omni-Channel Communications.

Pre-arrival, in-stay, and post-stay messaging in one fully integrated solution.

Hoteza Phone

Fully Customizable Triggers

Automate the right message at the perfect moment: based on time, guest actions, or key milestones. Omni-channels: Emails, WhatsApp and Push.

  • Trigger

    Trigger

    What causes the Email and WhatsApp messages or Push to be sent:
    • Booking confirmed
    • Online check-in completed
    • Room assigned
    • Guest checked in
    • Stay duration reached
    • Specific service used (spa, dining, etc.)

  • Guest Journey Stage

    Guest Journey Stage

    Send Email and WhatsApp messages or Push at any moment of the guest lifecycle:
    • Before arrival
    • Upon arrival / check-in
    • During the stay
    • Before departure
    • After check-out

  • Timing Rules

    Timing Rules

    Control when exactly the Email and WhatsApp messages or Push goes out:
    • Specific time of day (e.g., 9:00 AM)
    • X hours before/after a special action
    • On certain dates (e.g., birthday or event)
    • Before or after local check-in/out time

Best Match: TV + Guest App + HotPad

Post check-in, guests can use a personalized QR code to access the guest experience app for room entry, service requests, and activity bookings—while hotels benefit from real-time data and stronger guest engagement.

You’re in Good Company

More than 1000 hotels all over the globe use Hoteza Guest Journey solutions.

Connect with your guests from booking to departure

Smart automation that feels human

Book a Demo