29.05.2025
Communication Hub: Boost Hotel Revenue & Guest Experience
Would you still be handling guest communication manually? Hoteza Communication Hub unifies all channels, email, WhatsApp, TV, and more, so your hotel can effortlessly increase upsells, save staff time, and improve the guest experience.
From Communication to Conversion: How Hoteza Communication Hub Helps Hotels Earn More and Work Less
In hospitality, every guest interaction is an opportunity to serve, sell, connect, and convert. Yet many hotels still rely on outdated, fragmented communication systems that compromise money and guest satisfaction.
Hoteza Communication Hub changes that. It's an all-in-one platform that connects you with your guests across every stage of their journey through personalized, automated, and perfectly timed messages.
The Problem: Fragmented Messaging, Missed Revenue
Most hotels face the same challenges:
- Guests aren't aware of available services like upgrades, spa, or transfers
- The front desk staff is overwhelmed with repetitive requests
- Messaging is handled manually or not at all
As a result, hotels lose upsell opportunities, guest engagement drops, and staff spend hours managing what could be automated.
💡 The Solution: One Hub for the Entire Guest Journey
Hoteza brings all your guest messaging, such as email, WhatsApp, in-room TV, web, and mobile, into a single platform.
You can automate timely, relevant, and personalized messages that:
- Drive revenue
- Reduce operational load
- Improve the guest experience
How It Works Across the Guest Journey
📩 Before Arrival
Send online check-in links, upsell room upgrades or transfers, and offer early check-in automatically.
Example:
A hotel can add room upgrade offers to pre-arrival emails. Guests can choose to upgrade without staff involvement.
👋 Welcome & On Arrival
Send a welcome message, guide guests to the GuestApp, and highlight key services through in-room TV or QR codes.
Example:
A hotel enables GuestApp access via TV QR codes and can increase in-room service orders.
🍽️ During the Stay
Upsell spa, restaurant, or local experiences through targeted, timely notifications via WhatsApp or in-room messages.
Example:
A hotel can send mid-week spa discounts via WhatsApp and see a real revenue boost.
🕓 Pre-Departure
Offer late check-out, shuttle booking, or feedback prompts the morning before departure.
Example:
A hotel can send automated late check-out offers. And guests were accepted.
💌 Post-Stay
Send thank-you messages, review requests, and exclusive rebooking offers.
Example:
A hotel can achieve a high response rate on review requests by sending them via WhatsApp within 2 hours of check-out.
Proven Results for Hotels
📈 ~ +30% upsell conversion
💵 Higher TRevPAR (total revenue per available room)
⏱ Save 1–2 hours of staff time per day
🌟 Higher guest satisfaction and review scores
🔁 More repeat stays and direct bookings
We Don't Just Give You Tools — We Help You Win
Hoteza is more than a platform. We're your partner in guest engagement.
Our team works closely with every client to:
- Create tailored Guest Communication Playbooks
- Help you experiment with message logic, copy, and timing
- Continuously optimize for conversions and satisfaction
You're not alone; professional hospitality experts back you.
12+ Years of Hospitality Experience
With over a decade of experience serving hotels across Europe, the Middle East, and beyond, we understand how the industry works and what it needs.
From boutique city hotels to luxury resorts, Hoteza helps properties of all sizes:
- Increase revenue
- Reduce manual workload
- Deliver premium digital experiences
That's why hoteliers trust us. We know what works and help you make it work for your property.
Ready to See What Hoteza Can Do?
Hoteza Communication Hub isn't just about messaging. It's about turning conversations into conversions.
Let us show you how to increase revenue, save time, and deliver 5-star guest experiences from one platform.
