15.08.2025
Why Next-Generation Hotels Choose Hoteza Check-In
Hoteza Check-In streamlines arrivals, boosts revenue, and connects every guest touchpoint — making check-in faster, smarter, and stress-free.
Benefits for All the Hotel Departments – from General Managers to Sales Teams
Hotels constantly balance between delighting guests and keeping operations lean and profitable. Front desks can get overloaded during peak times, staff are stretched thin, and guests expect everything to be quick, digital, and personalized.
But is it possible to avoid the hassle between those two and just provide excellent service without any headaches? It is, and we know exactly how! Hoteza Check-In was built to solve exactly these challenges. By digitizing the arrival process, enabling upselling before guests even step into the lobby, and giving staff real-time guest insights, it transforms one of the most stressful parts of the guest journey into one of the most efficient.
Here’s how it delivers specific, measurable value to your hotel’s leadership team:
✅ For General Managers: Efficiency, Visibility, and Guest Satisfaction—All in One
As a General Manager, your role is to safeguard both the guest experience and the property’s financial performance. Hoteza Check-In helps you achieve both without compromise.
Reduce reception lines during peak hours
Long lines at check-in are more than just annoying; they can also hurt first impressions and online reviews. Traditional front desks often have trouble when groups arrive or on days when the hotel is full, especially in large hotels with more than 200 rooms. With Hoteza Check-In, guests can do it quick on their phone or at a kiosk before they even get to the front desk.
Go fully paperless
Digital registration cards, ID capture, and signature collection mean no more paper stacks, lost forms, or manual data entry. Everything is stored securely in the PMS.
Deliver the convenience today’s travelers expect
Mobile boarding passes, contactless payment options, and instant room readiness updates give your hotel a modern, tech-forward image that attracts repeat business.
“Hoteza Check-In helps us reduce operational pressure while elevating the guest experience — it’s a win-win.”
👥 For Front Office Managers: Less Chaos, More Hospitality
Most guests will talk to your front desk staff first, and that first impression can make or break the whole stay. It's hard to be truly hospitable when staff are busy with phone calls, room assignments, and filling out forms by hand.
How can Hoteza Check-In help with that?
Streamline day-to-day operations
Fewer manual steps mean fewer chances to make a mistake. During busy check-in times, the team can greet guests instead of doing paperwork.
Engage guests earlier
Even OTA guests become reachable through pre-arrival messages. This opens a window to share welcome information, confirm details, and reduce last-minute no-shows.
Enable personalized service before arrival
During the digital check-in process, guests can specify any special requests they may have, such as the type of pillow or celebration packages. This enables your team to get ready ahead of time and surpass expectations from the moment they arrive.
“Our team can now focus more on guest engagement instead of paperwork and stress.”
📈 For Sales & Revenue Managers: Turn Every Check-In Into a Sales Opportunity
When used properly, Hoteza Check-In can generate direct revenue, not only being an operational tool.
Upsell in the right moment
When guests are finalizing their arrival details, they are most receptive to upgrades. Prior to arrival, the platform displays tailored offers for extras like spa treatments, late checkout, or upgraded rooms.
Understand your guests sooner
Pre-arrival check-ins provide you with important information about the demographics and preferences of your guests. This allows for better segmentation, smarter pricing, and targeted promotions.
Build a direct relationship, even with OTA guests
Hoteza enables contact collection and opt-ins during digital check-in, giving you a channel to promote direct bookings for future stays.
“We’ve unlocked a revenue stream that starts before the guest even arrives at the hotel.”
🌐 Creating a Connected, Seamless Guest Journey
When Hoteza Check-In is integrated with the Hoteza Guest App and Hoteza IPTV, you create a single, uninterrupted guest experience:
- A guest who checks in on mobile is automatically recognized on their in-room TV and in the app.
- Preferences and profiles follow them throughout the stay, powering personalized recommendations and content.
- Guests don’t need to repeat requests or re-enter details — every touchpoint “remembers” them.
“Guests expect everything to ‘just work.’ With Hoteza, it does — across every screen.”
🚀 The Bottom Line for Hotel Leaders
Hoteza Check-In is a quick, future-ready solution that produces results in all areas, regardless of your priorities—reducing wait times, increasing ancillary revenue, or enhancing guest relationships.
With it, your hotel can:
- ✅ Reduce front desk queues and stress.
- ✅ Increase ancillary revenue through targeted upselling.
- ✅ Go paperless and reduce manual errors.
- ✅ Engage OTA guests directly before arrival.
- ✅ Deliver a personalized, consistent experience across devices.
- ✅ Stay competitive with modern, contactless technology.
- ✅ Enable cross-device recognition with Hoteza Guest App & IPTV.
Hoteza Check-In isn’t just about faster arrivals — it’s about smarter hospitality. Book a Demo today and see it yourself!
