Guest Journey Products
The All-in-One Digital Platform designed to elevate the hotel guest experience at every touchpoint.
Hoteza Guest Journey Products
Hoteza Mobile Check-in
Effortless, web-based self check-in solution for all accommodation types
Hoteza E-Sign
Digital reception solution for seamless and paperless check-in
Hoteza Guest App
Mobile & web app for guest engagement
Hoteza TV
Interactive TV solution for an enhanced and personalized guest experience
Hoteza AI Concierge Chatbot
Instant, intelligent guest communication is fully integrated with the Hoteza ecosystem
Hoteza Communication Hub
Seamless communication from booking to checkout is automated, personalized, and profitable
Hotel Internet
The perfect solution for seamless Wi-Fi distribution and great connection
Hoteza HotPad
Interactive in-room tablet solution for guest convenience and service access
Hoteza HotSign
Dynamic screens designed to elevate and transform your public spaces
Hoteza Cast
Personal streaming on every screen — simple, secure, and just like home
The All-in-One Digital Platform
One platform. Every guest interaction. Fully connected.
What is Hoteza and how does it work?
Hoteza is an all-in-one digital platform that provides hotels with integrated solutions like IPTV, mobile apps, check-in systems, casting, and more. All modules work together to enhance guest experience at every stage of the journey.
Is Hoteza a mobile app or a full platform?
Hoteza is a full-integrated digital platform. While it includes a mobile app, it also offers IPTV, in-room tablets, casting, check-in, e-signature, marketing, and communication tools, all managed from a centralized system.
Can Hoteza integrate with our existing PMS and CRM systems?
Yes. Hoteza integrates seamlessly with leading PMS, POS, CRM, and building automation systems, ensuring a smooth data flow and personalized guest experiences.
Do we need to install hardware to use Hoteza?
Some modules (like IPTV or in-room tablets) may require hardware, but many services (like Mobile, Web, or Check-in) are cloud-based and require minimal setup.
Is the platform secure and GDPR-compliant?
Absolutely. Hoteza is built with enterprise-grade security and is fully compliant with GDPR and other data protection standards.
What types of hotels is Hoteza suitable for?
Hoteza is scalable and flexible, ideal for boutique hotels, business hotels, resorts, and international hotel chains.
How long does implementation take?
Depending on the modules selected, setup can take from a few days to several weeks. Our onboarding team ensures fast and smooth deployment.
Do you provide support and training?
Yes, we offer 24/7 global support and training for your staff, along with continuous platform updates and maintenance.
Does Hoteza use artificial intelligence (AI)?
Yes, Hoteza incorporates AI-powered features to personalize guest experiences, automate service recommendations, and streamline hotel operations. AI helps hotels deliver smarter, faster, and more relevant interactions.
Can Hoteza’s AI automate guest communication?
Absolutely. Through intelligent chatbots and automated message flows, Hoteza enables 24/7 guest support, instant answers to common questions, and proactive service notifications in the guest’s preferred language.
Is AI used for hotel staff or just guests?
Both. For hotel staff, AI helps prioritize service requests, analyze feedback trends, and optimize operations. For guests, it enhances convenience and personalization throughout their stay.
Does AI in Hoteza respect guest privacy?
Yes. All AI features in Hoteza are designed with privacy in mind and comply fully with GDPR and global data protection regulations. Guest data is never shared or misused.