18.06.2025
Hoteza Announces Integration with Unifocus (Knowcross)
Hoteza has partnered with Unifocus to offer a seamless, two-way integration that enhances guest satisfaction and optimizes hotel operations through the powerful Knowcross platform.
Empowering Smarter Hotel Operations Worldwide
We are excited to announce that Hoteza has officially integrated with Unifocus, a global leader in hotel operations management.
Known for its advanced Knowcross platform, Unifocus is one of the most trusted and widely adopted solutions in the hospitality industry, standing alongside HotSOS as a market leader.
This strategic integration allows our mutual clients to leverage the best of both platforms, enhancing guest engagement with Hoteza while optimizing back-of-house operations through Unifocus.
Why This Integration Matters
Unifocus (Knowcross) platform is renowned for delivering smarter hotel operations and seamless service across all departments. Automating guest requests and streamlining service delivery empowers hotel staff to work more efficiently and collaboratively.
This integration offers a fully connected ecosystem with the Hoteza Guest Journey Platform. Guests can now submit requests directly via their in-room TV, tablet, or mobile device (smartphones), which are instantly routed through Knowcross to the relevant department, whether housekeeping, engineering, or concierge.
What Is Knowcross by Unifocus?
Knowcross by Unifocus is a hotel operations platform designed to:
- Streamline service optimization
- Automate guest requests
- Boost efficiency: housekeeping, maintenance, service teams
- Enable real-time tracking of tasks
- Reduce operational delays
- Elevate guest satisfaction
With intelligent task management and complete transparency, hotels using Knowcross can respond to guest needs faster, ensuring consistent quality and accountability across departments.
Main Advantages of Integrating Hoteza with Unifocus
1. Effortless Processing of Guest Requests
Guests can place requests using Hoteza’s interfaces — on in-room TVs, tablets, mobile apps, or their devices. These are instantly transmitted to the Unifocus Knowcross system, automatically assigned and tracked by the appropriate team.
2. Real-Time Task Visibility for Both Guests and Staff
This is a two-way integration. Not only does staff receive and manage tasks in Knowcross, but any updates the hotel team makes (such as tasks accepted, in progress, or completed) are reflected in Hoteza’s guest interfaces. Guests can follow the status of their requests in real-time and even receive automatic notifications if enabled.
3. Streamlined Internal Workflows
Automated task routing and clear role-based interfaces reduce the need for manual communication. Hotel staff can operate more efficiently, devoting their attention to service delivery rather than administration.
4. Enhanced Guest Experience
Speed, transparency, and consistent service execution result in higher guest satisfaction. Seeing the progress of their requests adds a layer of trust and responsiveness that modern travelers value — often leading to better ratings and stronger loyalty.
5. Unified Communication for Hotel Teams
Instead of switching between systems, hotel teams use a single connected workflow. This allows for faster internal coordination, smoother task execution, and fewer department errors.
Solution for Global Hospitality
Unifocus and Hoteza serve some of the world’s most recognized hotel brands. This integration is particularly valuable for:
- Luxury and lifestyle hotels aiming for flawless guest service
- Resorts with complex layouts and service operations
- Urban hotels need speed and scale in task handling
- Multi-property operators seeking standardization and centralization
Use Cases: How It Works in Practice
Example 1: Room Amenities Request
A guest uses the Hoteza TV interface to request extra towels. The request is instantly logged into the Unifocus Knowcross system and routed to the housekeeping team. Once the staff member accepts and completes the task, the status is updated in real-time and shown to the guest in the Hoteza interface. If notifications are enabled, the guest is automatically informed when the request is on its way or completed.
Example 2: Technical Issue Reported
Through the Hoteza mobile app, a guest reports that their room’s air conditioning isn’t working. The task is created and sent to engineering via Knowcross. As the engineer updates the progress, for example, marking it as “In Progress” or “Resolved,” these changes are reflected instantly in the guest’s app, ensuring transparency and reducing follow-up calls to the front desk.
Example 3: Group Arrivals and Task Prioritization
When a large group is checking in, the front office team can prioritize room cleaning and readiness in Knowcross, while guests already on-site use Hoteza to access hotel information, order services, or submit requests. The real-time sync between platforms ensures smooth coordination and a welcoming experience from the very first moment.
About Hoteza
Hoteza is a leading provider of digital guest experience platforms for the hospitality industry. From in-room entertainment and mobile apps to hotel information and digital services, Hoteza helps hotels engage with guests on every screen.
Our solutions are used in over 70 countries, helping hoteliers deliver a consistent, modern, personalized guest journey from check-in to check-out.
About Unifocus
Unifocus is a global leader in workforce and operations management technology. The Knowcross platform, now part of the Unifocus family, helps hotels improve productivity, reduce delays, and increase service quality.