12.07.2026

How the Shiji Daylight PMS Integration Helps Hotels Improve Operations, Guest Experience, and Performance

What happens when your guest journey platform and PMS work as one? Explore how the Hoteza and Shiji Daylight PMS integration simplifies operations, improves service at every stage of the guest stay, and helps hotels drive better business results.

Hotels depend on multiple systems every day. Reservations sit in the PMS, guest requests arrive through different channels, and teams across the property rely on accurate information to deliver service. When those systems don't communicate properly, staff spend time re-entering data, checking records, and fixing mistakes that shouldn't happen in the first place.

The integration between Hoteza and Shiji Daylight PMS helps eliminate that manual work.

Hoteza brings together online check-in, guest communication, digital reception, in-room TV, casting, tablets, digital signage, and internet access within a single Guest Journey Platform. When connected to Daylight PMS, information flows automatically between the two systems, helping hotel teams work faster while giving guests a smoother experience from booking to check-out.

Before Arrival: Reduce Front Desk Work Before Guests Walk Through the Door

The arrival experience starts long before a traveler reaches the hotel.

As soon as a reservation is entered into Daylight PMS, the hotel can invite the guest to complete online check-in via Hoteza. Travelers can verify personal details, upload identification documents, add accompanying guests, and sign registration forms before arrival.

Instead of collecting the same information again at reception, hotel staff already have access to completed guest records. Reception teams spend less time processing paperwork and more time preparing for arrivals.

For busy properties, even a few minutes saved per check-in can make a noticeable difference during peak periods.

Arrival: Focus on Hospitality Instead of Administration

Most guests don't remember how quickly their registration cards were processed. They remember how they felt when they arrived.

When guest information is already in Daylight PMS, reception teams can welcome guests immediately without searching for documents, printing forms, or entering information manually.

Shorter queues, fewer administrative tasks, and a more personal arrival experience benefit both guests and staff.

During the Stay: Keep Requests, Charges, and Services Connected

Modern travelers interact with hotels in different ways. Some prefer a mobile app. Others use the in-room TV or tablet.

Regardless of the channel, guests expect the same result: quick access to services and clear communication.

Through Hoteza, guests can order room service, request housekeeping, book hotel facilities, explore upgrades, or contact staff from the device they already use. The platform routes requests to the appropriate department and keeps teams informed without relying on phone calls or manual follow-up.

At the same time, Daylight PMS automatically receives billing information. Restaurant orders, upgrades, and other chargeable services appear on the guest folio without requiring staff to transfer information between systems.

Give Guests Visibility Into Their Stay

Billing questions often appear at the worst possible moment: check-out.

Hoteza gives guests access to their folio throughout the stay, allowing them to review charges whenever they want. Instead of discovering everything at the time of departure, they can track spending in real time.

That visibility helps reduce billing disputes, speeds up check-out, and creates a more transparent experience.

Keep Every Conversation in One Place

Hotels communicate with guests through many channels: email, phone, messaging apps, and the front desk.

Without a shared record, important information can easily disappear between departments.

Hoteza keeps guest communication connected to the reservation, giving teams a complete view of requests, conversations, and service history. Staff can respond faster because they don't need to search across multiple systems for context.

At the same time, marketing and operations teams manage content across mobile apps, in-room TVs, tablets, digital signage, and web experiences from a single CMS, reducing duplication and ensuring consistency.

How the Integration Supports Hotel KPIs

Technology matters when it helps hotels solve operational problems and improve business performance.

Operational Efficiency

Many delays originate from simple administrative tasks.

Re-entering guest details, transferring charges between systems, manually updating reservations, and chasing information across departments all consume valuable staff time.

By connecting Hoteza with Daylight PMS, hotels reduce those repetitive tasks and free teams to focus on guest-facing work. Departments receive information faster, requests reach the right people sooner, and operations run with fewer interruptions.

Guest Satisfaction and GRI

Guests notice speed.

They notice when requests reach the right department immediately. They notice when staff already know their preferences. They notice when check-in takes minutes instead of half an hour.

Access to accurate guest information throughout the stay helps teams deliver more responsive service, which often translates into stronger review scores and higher Guest Review Index performance.

GOP

Improving profitability requires more than increasing revenue.

Hotels also need to reduce avoidable costs.

Automation helps eliminate paperwork, reduce manual processing, lower compensation costs resulting from service failures, and reduce the administrative burden on hotel teams. At the same time, connected guest touchpoints create additional opportunities to promote upgrades, dining, spa services, and other ancillary revenue streams.

RevPAR

Some of the most valuable revenue opportunities appear before a guest arrives.

When online check-in, guest communication, and PMS data work together, hotels can present relevant offers at the right moment—whether that is an upgrade, early check-in, late check-out, or an additional service.

Because Daylight PMS and Hoteza automatically share information, hotels can scale those offers without creating additional work for reception teams.

Why Hotels Connect Hoteza and Daylight PMS

Many hotels already use digital tools. The challenge is getting those tools to work together.

The Hoteza and Shiji Daylight PMS integration connects guest-facing experiences with day-to-day hotel operations. Staff spend less time moving information between systems. Guests encounter fewer delays throughout their stay.

The result is a smoother operation, a better guest experience, and stronger performance across GOP, RevPAR, GRI, and operational efficiency.