How The Strand Palace Hotel Transformed Guest Experience with Hoteza

The Perfect Blend of History and Technology

How Hoteza helped Strand Palace Hotel deliver seamless check-in and personalized guest experiences.

Hotel Name

The Strand Palace Hotel

Location

London, UK

Number of Rooms

800

Property Type

Historic City Hotel

Challenges: Respecting Tradition, Embracing the Future

Despite its rich history and outstanding service reputation, The Strand Palace Hotel faced several modern hospitality challenges that required thoughtful solutions:

Streamlining Check-in and Check-out
Guests expect fast and hassle-free arrival and departure, but maintaining personal service during peak hours was becoming difficult. The hotel needed a way to simplify these processes without losing the warm welcome that defines its service.

Improving Guest Communication
A key priority was to deliver all necessary information to guests without overwhelming them. The hotel needed a centralized communication platform to offer updates, services, and personalized offers before, during, and after the stay.

Creating a Personalized and Consistent Guest Journey
Strand Palace wanted to ensure that every guest receives tailored attention and easy access to services — from in-room dining to concierge requests — while maintaining operational efficiency behind the scenes.

Goal: Find a solution to enhance guest satisfaction, streamline operations, and allow staff to focus on meaningful guest interactions — not paperwork.

Solution: A Modern Guest Journey with a Personal Touch

The Strand Palace Hotel implemented the Hoteza Check-In/Check-Out and Hoteza Guest App, creating a seamless, personalized digital experience for every guest.

Effortless Check-in and Check-out with OCR and Face Recognition
Guests can now complete check-in and check-out directly from their devices — quickly, securely, and without queues. Integration with payment gateways allows for smooth transactions while upselling opportunities are naturally embedded into the process.

Centralized Communication via Guest App
With the Hoteza Guest App, all essential information and services are available in one place — from room service and housekeeping requests to hotel updates and local recommendations. Guests stay connected to the hotel team before, during, and after their visit.

Personalized Services and Upselling Opportunities
The platform enables tailored guest offers and real-time communication, ensuring a personal approach to every stay. From unique dining packages to personalized experiences, guests can easily explore and book services that suit their needs.

Optimized Staff Workflows
By digitizing repetitive tasks, Hoteza helps free up staff time for meaningful guest interactions, improving overall service quality and efficiency at the front desk.

Results: Where Heritage Meets Modern Excellence

Effortless check-in, real-time communication, and personalized service — powered by Hoteza at Strand Palace Hotel.

Up to
7x

increase in Guest App usage, offering personalized services throughout the stay
Instant communication
0% delays

real-time responses that keep guests satisfied and engaged
Smarter
upselling

in-app offers that engage and convert — without pressure

"With Hoteza, we’ve found a way to make every part of our guest experience feel smoother and more personal — without losing the warm, welcoming atmosphere we’re known for. It’s a perfect balance of history and innovation."

The Strand Palace Hotel,

United Kingdom, London