How Hoteza Transformed the Guest Journey at Sun Gardens Dubrovnik

Adriatic Elegance Meets Smart Hospitality

How Hoteza elevated the guest journey at Sun Gardens Dubrovnik

Hotel name

Sun Gardens Dubrovnik

Location

Dubrovnik, Croatia

Number of Rooms

408

Property Type

Beachfront Hotel

Challenges: Turning Vision into Reality

Blending seaside luxury with cutting-edge digital hospitality requires precision and expertise. Sun Gardens Dubrovnik sought to create a more seamless, intuitive, and revenue-driven guest experience without compromising its relaxed, upscale atmosphere.

Elevating Guest Satisfaction
A stay at Sun Gardens should feel effortless; every service is just a tap away. The challenge was to transform in-room technology into a tool that enhances relaxation rather than complicates it.

Unlocking New Revenue Streams
Upselling opportunities were underutilized, resulting in untapped potential revenue. The goal was to turn digital touchpoints into seamless conversion moments, increasing guest spending without disrupting their stay.

Boosting In-Room Dining Engagement
Guests wanted easy, intuitive ways to order room service without having to wait on hold or burdening the reception staff. The challenge? Making the process frictionless, visually engaging, and naturally integrated into the guest journey.

Sun Gardens Dubrovnik aimed to create a seamlessly digital, highly personalized in-room experience by enhancing IPTV stability, increasing in-room dining orders, and ensuring a frictionless guest journey.

Solution: Innovation That Feels Effortless

Partnering with Hoteza, Sun Gardens Dubrovnik introduced a next-generation digital experience that elevates service, enhances engagement, and unlocks new revenue opportunities.

Seamless In-Room Entertainment and Smart Connectivity
The outdated IPTV system was replaced with a sleek, intuitive, and easy-to-maintain Hoteza solution, ensuring:

Stable, uninterrupted streaming and TV performance for guests.
Interactive, user-friendly navigation, making services more accessible.
Effortless integration with the hotel’s branding and design.

Frictionless Room Service Ordering
No calls. No waiting. No hassle. Hoteza’s interactive dining platform transformed in-room ordering:

A stunning digital menu designed to increase conversions.
Intelligent upselling prompts, maximizing revenue opportunities.
A smooth, contactless experience that removes friction from guest interactions.

Driving Revenue and Guest Engagement
The new digital ecosystem wasn’t just about convenience, it was a revenue booster:

Personalized in-room recommendations, turning passive interest into actual purchases.
Upselling is integrated into the guest journey, resulting in increased average spending.
More touchpoints for direct guest interaction, creating meaningful connections.

Results: A Transformative Impact on Guest Experience and Revenue

By integrating Hoteza’s innovative hospitality solutions, Sun Gardens Dubrovnik enhanced guest satisfaction, streamlined operations, and unlocked new revenue opportunities. A seamless digital experience led to higher engagement, increased in-room dining orders, and improved overall profitability.

Guest Satisfaction
9/10

guests reported improved satisfaction due to personalized communication and interactive experiences
Revenue Growth
+15%

in hotel revenue after resolving upselling challenges with Hoteza solutions
In-Room Dining Orders
+11%

in room service revenue over two summer months compared to the previous year