Creating Everlasting Impressions at Amara Hotel
How Hoteza helped Amara Hotel enhance guest experience through seamless digital innovation.
Hotel name
The AMARA Hotel
Location
Limassol, Cyprus
Number of Rooms
207
Property Type
Beachfront Hotel
Challenges: Turning Expectations into Action
Even a hotel like AMARA, known for exceptional service, understands that guest expectations are changing. The team realized it was time to evolve and improve how they serve their guests.
They wanted to find new ways to increase revenue without disturbing the comfort and privacy that guests value so much. They also aimed to make ordering in-room dining more effortless and more enjoyable, turning a simple meal into part of a luxurious stay.
At the same time, AMARA wanted to work more efficiently and sustainably, reducing waste and unnecessary processes — all while keeping the elegant, high-end atmosphere the hotel is known for.
Find a guest experience platform that supports and amplifies every part of the hotel journey — from service to sustainability.
Solution: A Guest Journey Without Limits
To bring this vision to life, AMARA partnered with Hoteza and implemented a customized Guest App and interactive in-room TV system that seamlessly connects guests to everything the hotel offers.
With Hoteza, AMARA created a fully digital guest journey, including:
- In-room dining, SPA bookings, and hotel services — all accessible from the TV or guest's device.
- Intuitive upselling opportunities, such as unique dining experiences and late check-outs.
- A digital guest directory that replaces printed materials, offering dynamic updates on events, offers, and services.
- Streamlined operations for staff, enabling faster, more efficient service delivery.
Results
The selection process landed on the bundle combining Hoteza TV & Guest App, seamlessly expanding the guest experience beyond the scope of the hotel room, allowing for all other efforts to make a greater impact.
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Revenue Growth
€235,000
additional revenue from in-room dining orders
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Guest Engagement
6,000
in-room dining orders from January to October
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Operational Efficiency
98%
more agile hotel operations
"With Hoteza, we were able to take our guest experience to a completely new level — combining luxury with technology in a way that feels natural and intuitive for every guest. The results speak for themselves, and so do the smiles of our guests."
Success Stories
Digital Innovation Redefining Hospitality at Amara Hotel with Hoteza
When Innovation Meets Elegance: Four Seasons Cyprus' Digital Guest Journey
The Strand Palace Hotel: Bringing together heritage and innovation in the heart of London.
Sun, Sea and Seamless Hospitality: The Digital Evolution of Sun Gardens Dubrovnik
