Mega Property, Seamless Connection
How Hoteza transformed the digital guest experience at Ezdan Hotel — 3,800 rooms and 20,000+ devices strong.
Hotel name
Ezdan Hotel
Location
Doha, Qatar
Number of Rooms
3,800
Property Type
Urban Mega Property
The Challenge: Balancing Massive Scale with Seamless Guest Experience
As the largest hotel in Qatar, Ezdan Hotel faces a unique challenge: delivering stable, high-speed internet to thousands of rooms and common areas while ensuring a seamless experience for up to 13,500 devices simultaneously.
The goals were clear:
- Empower guests with reliable connectivity for streaming, video calls, and remote work.
- Ensure PMS-based guest authentication without manual intervention.
- Deliver a branded Captive Portal that reflects the hotel’s identity and enhances the guest experience.
Provide every guest with a smooth, high-speed online experience — from check-in to checkout, across every room and device.
Solution: Seamless Connectivity at Massive Scale
Hoteza deployed a turnkey HSIA solution, custom-designed for Ezdan hotel’s size and complexity. Key components included:
High-availability horizontally scaled gateway setup for fault tolerance and load distribution.
Opera PMS integration to automate guest authentication and access provisioning.
A fully custom-branded Captive Portal to welcome guests and offer easy internet access.
Hoteza delivered the solution without rebuilding the network backbone, integrating directly with Ezdan’s existing infrastructure and internet channel.
Results: High-Speed, High-Satisfaction
The new HSIA platform provides guests with a seamless, secure, and stable connection, precisely what is expected from a world-class hotel of Ezdan’s scale. The result is a scalable and future-ready internet solution, perfectly aligned with Ezdan’s brand promise and operational needs.
-
Connected
3,800 rooms
with minimal downtime
-
Up to
20,000
concurrent devices supported
-
Guest satisfaction
9.5/10
with internet rated
-
Optimized
4K and Zero Lag
streaming and zoom
-
Deployment
6 months
completed
-
Average speed
100 Mbps
for guests
“It was a challenging project by all definitions — but Hoteza’s team remained committed and professional throughout. Today, we are proud to offer our guests an internet experience that finally matches the scale of our property.”
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