Media One Hotel x Hoteza: Redefining Urban Hospitality Through Seamless Digital Guest Experiences

A bold lifestyle hotel in the heart of Dubai transforms guest engagement, streamlines operations, and pioneers AI-driven personalization - all through Hoteza’s all-in-one guest journey platform.

Hotel name

Media One Hotel

Location

Dubai, UAE

Number of Rooms

264

Property Type

Luxury City Hotel

Challenges: Next-Level Service

Despite being one of the early adopters of in-room digital solutions in the Middle East, Media One faced several modern hospitality challenges:

High call volumes for basic guest requests
Fragmented communication across channels
Growing demand for contactless, multilingual services
Strong focus on sustainability and paper reduction

To unify the guest journey into a seamless, digital-first experience, without losing the human touch.

The Solution: Hoteza Ecosystem in Action

To address these needs, Media One partnered with Hoteza to implement a smart, integrated guest experience across multiple touchpoints:

Hoteza TV + Cast: Central hub for entertainment, promotions, alerts, and digital ordering — all available in multiple languages.
Hoteza Mobile App + Mobile Key: Contactless access, amenity requests, and real-time communication at guests’ fingertips.
MessageBox Integration: Streamlined backend communication to reduce staff workload and response times.

Additionally, Media One collaborated with Hoteza to custom-develop an Amenity Request System, allowing guests to request water, pillows, towels, and more via TV or app, resulting in a dramatic reduction in operator calls.

Elevating F&B: Room Service Reinvented

Menu access and in-room dining were fully digitized and integrated into both TV and app platforms. Guests can now order with just a few clicks — no phone call required. Interestingly, TV became the preferred interface for F&B orders, especially among leisure travelers.

Innovation Highlight: AI Avatar Pilot

Media One piloted an AI-generated, multilingual welcome avatar, delivering personalized videos based on guest name, nationality, and language. Shared via QR code for VIP arrivals, the feature hints at a future of fully interactive, digital concierges on in-room TVs.

Results

Media One’s collaboration with Hoteza delivered measurable improvements across guest experience, operational efficiency, and innovation leadership. From reducing routine call volumes to unlocking AI-powered personalization, the hotel has set a new standard for digital-first hospitality in the region.

Innovation
AI Avatar

Pioneering AI personalization in the Middle East hospitality market
Streamlined workflows
Message Box Integration

Significant drop in operator calls
Guest Engagement
Increased

With F&B services

"Partnering with Hoteza helped us bring our tech-forward vision to life. From seamless in-room ordering to AI-driven greetings, we now engage our guests in smarter, more personalized ways while reducing pressure on our team."

Media One Hotel,

Dubai, UAE

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