Rahat Palace Hotel x Hoteza: Driving Revenue and Digital Guest Engagement Through Seamless In-Room Technology

A five-star city hotel in Almaty leverages Hoteza’s TV, Guest App, and HSIA to scale in-room service orders, optimize upselling, and deliver a modern guest experience, without compromising on tradition.

Hotel name

Rahat Palace Hotel

Location

Almaty, Kazakhstan

Number of Rooms

190 rooms

Property Type

Business City Hotel

The Challenge: Modernizing Guest Services Without Disrupting Legacy Experience

Rahat Palace sought to gradually introduce digital solutions to improve service delivery, communication, and upselling. The hotel aimed to increase guest interaction and revenue via digital channels, while preserving its classic five-star atmosphere.

To enhance guest engagement and increase ancillary revenue by integrating digital tools across the in-room journey, while maintaining high standards of hospitality and convenience.

Solution: End-to-End Guest Experience with Hoteza Products

A phased digital transformation with full Hoteza ecosystem integration:

Hoteza TV: as the first entry point for guest communication
Hoteza GuestApp (MobApp): promoted via WhatsApp campaigns and printed QR-activated tent cards in rooms
Guest App + HSIA: for seamless room service, spa bookings, and service requests
Visual Menus: implemented based on Hoteza’s best practices to improve conversion

All systems were implemented in complete alignment with Hoteza's recommendations, including the use of high-quality photos for menu items, which significantly improved the guest ordering experience.

Results: From Orders to Engagement — Growth Across the Board

By combining digital promotion with intuitive UX and optimized menus, Rahat Palace achieved meaningful results in just a few months:

🍽️
+600%

App-based orders
💰
+15%

Total F&B revenue
🧺
Increased

laundry requests
💆
More

SPA bookings
📲
High

guest adoption

“With Hoteza, we didn’t just digitize — we activated. Our guests engage more, order more, and enjoy a smoother experience. That’s real value.”

Hotel Manager,

Rahat Palace Hotel