Elevating Boutique Hospitality Through Smart Room Technology: The Queen’s Gate Hotel x Hoteza & Roomio

By implementing a fully integrated tech stack from Hoteza and Roomio, The Queen’s Gate Hotel created a next-level, contactless guest experience from check-in to checkout:

• Hoteza Guest App, providing everything from digital F&B orders, room controls, to directory and services
• Roomio GRMS, here to give the complete in-room control of lighting, temperature, and curtains, all synced with guest preferences
• Hoteza TV, which serves as a multilingual entertainment platform with easy-to-access hotel information
• Mobile Key, the ideal solution that drives sustainability through contactless room access via phone, removing the need for plastic key cards
• Staff App, the real-time solution for internal communication and request tracking
• High-speed Wi-Fi with branded landing page and marketing opt-ins

The Experience: Intuitive Autonomy for Every Guest

Guests can now:

• Adjust room climate, scenes, lighting, and DND directly from their phone or tablet
• Book restaurant tables, request services, or order food — no call needed
• Control everything in their native language
• Enjoy seamless connectivity across all touchpoints

Result: Fewer front desk interactions. More comfort. Greater satisfaction.

Sustainability Built-In

The hotel used this digital transformation to drive sustainability goals:

• Smart energy management: Roomio reduces AC/heating use when guests are out
• No plastic keys or paper menus: all access and services are now digital
• Lower printing costs and less waste thanks to TV- and app-based directories